Policies

Disclaimer

Custom Build Studios acknowledges that while we strive to provide exceptional services in creating custom websites, logos, brand kits, and SEO solutions, we cannot guarantee specific business outcomes or rankings. Our commitment lies in delivering high-quality digital designs and branding materials that reflect our clients’ vision and goals. We pledge to dedicate our expertise and resources to produce work you can confidently use to grow your business.

Custom Build Studios is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of revenue, business interruption, or loss of data.

However, business success, web traffic, or search engine rankings ultimately depend on many factors outside our control. By engaging our services, clients understand and accept that outcomes cannot be guaranteed solely by the quality of our work.

All clients are required to agree to our Terms of Service prior to engaging in any projects. Our Terms of Service outline payment terms, project timelines, revision limits, intellectual property ownership, and dispute resolution.

Privacy & Safety

What type of information do we collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. This includes your Internet Protocol (IP) address, login information, email address, password, computer and connection information, and transaction history. We may use software tools to measure and collect session information, including page response times, length of visits, page interaction, and navigation patterns.

We also collect personally identifiable information (such as name, email, password, communications); payment details (including credit card information); comments, feedback, or reviews; and any personal profile information related to the services we provide, including website projects, brand kits, or logo design requests.

By using our services, you consent to the collection and use of your data as described herein. Custom Build Studios is not responsible for breaches or security incidents occurring on third-party platforms, including Wix.com.

How do we collect this information?

When you conduct a transaction or inquiry on our website, we collect personal information you provide, such as your name, address, and email address. This information is used solely for the purposes stated in this policy, including project management, service delivery, and communication related to your website, branding, or logo design.

Why do we collect such information?

We collect Non-personal and Personal Information for the following purposes:

To provide and operate our services, including website design, logo creation, brand kits, and SEO optimization;
To provide clients with ongoing customer support and technical assistance;
To contact visitors and clients with service-related notices, updates, or promotional messages;
To create aggregated statistical data, which we may use to improve our services;
To comply with applicable laws and regulations.

How do we store, use, share, and disclose our clients’ personal information?

Custom Build Studios is hosted on the Wix.com platform. Wix.com provides the online platform that allows us to offer our services. Your data may be stored through Wix.com’s data storage, databases, and applications, on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to PCI-DSS standards, ensuring the secure handling of credit card information.

How do we communicate with our clients?

We may contact you to provide updates regarding your project, resolve disputes, collect fees, request feedback, or notify you about services and promotions. Communication may occur via email, telephone, text messages, or postal mail, as necessary to provide our services or enforce agreements.

Will there be future changes to this policy?

We reserve the right to modify this privacy policy at any time, so please review it regularly. Changes will take effect immediately upon posting. Material updates will be communicated to ensure you are aware of what information we collect, how we use it, and under what circumstances it may be disclosed.

How do we contact you if you have questions or concerns about this policy?

If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us:

Franklin / Custom Build Studios
407-561-9009
Contactcustombuildstudios@gmail.com

Accessibility Statement

This statement was last updated on 1/14/2026.

We at Custom Build Studios are working to make our website accessible to people with disabilities.

What web accessibility is:

An accessible site allows visitors with disabilities to browse the site with the same ease and enjoyment as other visitors, achieved through system capabilities and assistive technologies.

Accessibility adjustments on this site:

We have adapted this site in accordance with WCAG 2.1 guidelines to level A accessibility. Adjustments include:

Using the Accessibility Wizard to identify and fix issues
Setting the site language
Organizing page content order
Defining clear heading structures
Adding alternative text to images
Implementing accessible color contrast
Reducing motion where possible

While Custom Build Studios makes every effort to ensure accessibility, we cannot guarantee that all users will be able to access or use all features of the site or assistive technologies.

Accessibility arrangements in the organization

If you find an accessibility issue, or require further assistance, you are welcome to contact:

Franklin / Custom Build Studios

407-561-9009

Contactcustombuildstudios@gmail.com

Governing Law

These policies, disclaimer, and any disputes arising from our services shall be governed by and construed in accordance with the laws of the State of Florida. Any legal action or proceeding shall be brought in the courts of Florida.